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- #BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION PATCH#
- #BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION FULL#
- #BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION FREE#
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So, if you bought a game from PlayStation Network that turned out to be faulty, your refund request would go through Sony. Your rights under the Consumer Rights Act are against the retailer - the company that sold you the product - not the manufacturer, and so you must take any claim to the retailer. If the attempt at a repair or replacement is unsuccessful or impossible, the consumer can then claim a refund or a price reduction if they wish to keep the product.Ī refund in this case must be given within 14 days beginning with the day on which the trader agrees the consumer is entitled to a refund, according to the Act. But, if the digital content was obtained with a specific purpose in mind, for example, when a consumer has paid an extra amount to have early access to an online multi-user game but the server crashed and so the consumer was not able to access the game early, a repair or replacement may not be possible so the consumer would be entitled to a price reduction of an appropriate amount. it may need to be repaired rather than replaced) the process might be expected to take longer.
#BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION PATCH#
So what would a "reasonable time" mean in this case?įor an expensive, complicated piece of software which may require a patch to bring it in line with the contract (i.e. Repairs in relation to video games may be updates and patches issued by the developer. If a digital good is considered faulty, the Act gives consumers the right to repair or replacement, and the retailer must do this "within a reasonable time". whether or not a book was interesting or well written). Consequently the application of the quality aspect 'freedom from minor defects' to digital content will depend on reasonable expectations as to quality.Īs with goods, quality does not refer to subjective judgements as to the artistic value of the content itself (e.g.
#BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION FREE#
It is the norm to encounter some bugs in a complex game or piece of software on release so a reasonable person might not expect that type of digital content to be free from minor defects. Here's the detail under the "digital content to be of satisfactory quality" section of the Act: Those terms are somewhat open to interpretation when it comes to video games, and the Act acknowledges games are more complex than other forms of digital goods, such as music. Just like physical goods, digital content must be of satisfactory quality, fit for a particular purpose, and as described by the seller. The Consumer Rights Act defines digital content as "data which are produced and supplied in digital form". The rules for digital content are slightly different to those for physical goods.
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The Consumer Rights Act says goods must be: The Act also covers second-hand goods when bought through a retailer. Sony with its PlayStation Network, Microsoft with the Xbox Games Store and Nintendo with the eShop must also comply with the new Consumer Rights Act. Other digital platforms, such as EA's Origin and GoG, have similar refund policies. Steam, the biggest PC video game digital platform with over 100m users, recently introduced a robust refund system that lets customers request a refund for nearly any purchase - for any reason. Warner pulled the PC version of Batman: Arkham Knight from sale after it launched in a broken state. This is the first time consumers have had clear legal rights for digital content.Ī number of high-profile video games have launched in recent years in what could be considered a "faulty" state, including Assassin's Creed: Unity, Halo: The Master Chief Collection, and the PC version of Batman: Arkham Knight.
#BATMAN ARKHAM KNIGHT PC QUALITY REDUCTION FULL#
If digital goods are faulty, consumers are entitled to a full refund, or a replacement. Of particular interest to gamers is increased protection for people who buy digital content. Before the change, consumers were only entitled to refunds for a "reasonable time". Changes to the Consumer Rights Act come into effect today - and give gamers better protection when it comes to faulty goods.įor the first time anyone who buys faulty goods is entitled to a full refund for up to 30 days after the purchase.